Director Solution Architecture

ABOUT THE ROLE The NYC Department of Consumer and Worker Protection (DCWP) seeks a Senior CRM Solution Architect to provide architectural leadership for the agency's enterprise CRM platform, which supports mission-critical licensing, investigations, enforcement, and regulatory operations. This role ensures that all CRM applications are designed, governed, and aligned with modern Microsoft Dynamics 365 and Power Platform standards, collaborating with technology leadership to define solution architecture, guide integration patterns, and establish data models. KEY RESPONSIBILITIES - Provide architectural leadership for the enterprise CRM ecosystem, encompassing Dynamics 365, Dataverse, model-driven and Canvas Apps, and Power Automate flows - Define and govern integration patterns to ensure secure, scalable, and maintainable connectivity between the CRM platform and internal/external agency systems - Establish and maintain end-to-end solution architecture spanning application design, data modeling, and security frameworks - Provide architectural guidance on CRM configurations, customizations, and extensions implemented by the development team - Perform selective hands-on development for high-complexity components such as plugins, integration services, and architectural prototypes - Lead data modeling and reference/master data governance to ensure consistency and interoperability across agency systems - Define and enforce architecture standards, solution layering strategies, ALM practices, and DevOps pipeline design for CRM applications MINIMUM QUALIFICATIONS 1. A baccalaureate degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field and 2 years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including 1 year in a project leader capacity or as a major contributor on a complex project; or 2. A four-year high school diploma or its educational equivalent and 6 years of full-time satisfactory software experience as described in 1 above, including 1 year in a project leader capacity or as a major contributor on a complex project; or 3. A satisfactory combination of education and experience that is equivalent to 1 or 2 above. College education may be substituted for up to 2 years of the required experience in 2 above on the basis that 60 semester credits from an accredited college is equated to 1 year of experience. A master's degree in computer science or a related computer field may be substituted for 1 year of the required experience in 1 or 2 above. However, all candidates must have a four-year high school diploma or its educational equivalent, plus at least 1 year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. SPECIAL REQUIREMENTS - To be eligible for placement in Assignment Level IV, individuals must have 1 year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. - Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55-a program, and those that are reachable in the civil service list are eligible to apply. - Preferred skills include extensive experience with Microsoft Dynamics CRM / Dynamics 365 CE, deep understanding of Dataverse and security architecture, experience designing enterprise integrations using REST APIs and .NET components, strong knowledge of Power Platform, and familiarity with Azure integration concepts. SELECTION PROCESS - Exam may be required. - Title classification is Competitive-1. HOW TO APPLY - Apply via the official NYC jobs portal (www.nyc.gov/jobs). - Search for Job ID # 796299. - Qualified persons with a disability eligible for the 55-a Program should indicate this at the top of their resume and cover letter. EMPLOYMENT DETAILS - Department: CONSUMER AND WORKER PROTECTION (Tech & Strategic Solutions) - Location: NYC-ALL BOROS (Work location: 42 Broadway, N.Y.) - Job Type: Full-Time - Number of positions: 1 - Experience Level: Experienced (Non-Manager) - Job Level: 04 - Posted: 08/30/2026 - Posted until: 10/29/2026 - Residency Requirement: New York City Residency is not required for this position. - Benefits: This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. May be eligible for Public Service Loan Forgiveness and state repayment assistance programs.