Operations Manager MSS-13

ABOUT THE ROLE This position serves as Public Services Operations Manager in the District of Columbia Public Library (DCPL) system within the Public Services Department. The incumbent ensures consistent, high-quality service across all library locations by managing floater staffing, directing hiring and onboarding, providing staff training, administering key operational systems, coordinating communications, supporting facilities needs, and maintaining service continuity. Operating under broad delegated authority, the role reports to a Public Services Director and serves as the primary point of contact for operational communications, facilities coordination, and service continuity. KEY RESPONSIBILITIES - Manages Floater Staff, including scheduling, deployment, assignment coordination, and performance oversight to ensure consistent system-wide service coverage. - Serves as Hiring Manager for multiple public-facing positions; leads recruitment, interviews, selection, and onboarding. - Serves as PeopleSoft Super Approver, ensuring accurate and timely processing of personnel actions. - Coordinates and facilitates onboarding for new Public Services employees and represents the department during New Employee Orientation. - Designs and delivers training programs to strengthen staff competencies and ensure consistent operational practices across locations. MINIMUM QUALIFICATIONS 1. Master's degree in Library Information Science from an ALA-accredited institution, Business Administration, Organizational Leadership, Management, Public Policy, Education, Public Administration, Social Services, Nonprofit Management, Human Services Administration, Communications, or Community Development. 2. Five years of progressively responsible management experience in a large urban public library system. 3. At least three years of supervisory or management experience leading professional staff, supervisors, or managers. 4. Demonstrated track record of providing operational oversight, delivering innovative public services, and leading cross-functional initiatives in a complex organizational environment. 5. Knowledge of budget formulation and execution, personnel practices, administrative procedures, and management techniques. 6. Skill in operating a personal computer, Microsoft Office applications, and conducting Internet searches. 7. Expert knowledge of analytical, evaluative, and research methods and techniques. SPECIAL REQUIREMENTS - Preferred Qualifications: MLIS from an ALA-accredited institution; experience overseeing multiple library branches or service locations; experience directing system-wide public service operations; experience working in a unionized public-sector environment; experience leading and implementing system-wide initiatives. - Residency Requirement: Applicants claiming residency preference must maintain residency in the District of Columbia for a minimum of seven years. - Must be authorized to work in the U.S. SELECTION PROCESS - District Reference Check: Current or former DC Government employees will be subject to a background examination to verify employment standing and determine eligibility for rehire. - General Suitability Screening: Verification of employment history, reference checks, and degree/license. - Enhanced Suitability Screening: Security sensitive suitability screening including criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test. HOW TO APPLY - Submit an application through the official job portal. - Only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. EMPLOYMENT DETAILS - Job ID: 33199 - Location: 901 G Street NW - Full/Part Time: Full-Time - Regular/Temporary: Regular - Date Opened: 08/14/2026 - Date Closed: 09/13/2026 - Target Openings: 1 - Area of Consideration: Open to Public - Agency: DC Public Library - Grade: 13 - Type of Appointment: MSS - Reg Appt (Management Supervisory Service - At-Will) - Tour of Duty/Schedule: Standard business hours with flexibility for evenings and weekends. - Department: Public Services | Neighborhood Libraries - Collective Bargaining Unit: Not covered under a collective bargaining agreement. - Promotion Potential: None - Equal Employment Opportunity: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.