Claims Specialist - Victim/Witness I (8129)

ABOUT THE ROLE The San Francisco District Attorney's Office Victim Services Division is seeking a Claims Specialist to join the Victim Compensation Unit. This role focuses on helping crime victims recover from crime-related financial losses by guiding them through the California Victim Compensation Board (CalVCB) application process. The ideal candidate is detail-oriented, compassionate, and committed to ensuring victims receive the financial support they are entitled to while evaluating eligibility, verifying financial losses, and assessing reimbursements. KEY RESPONSIBILITIES - Verify and evaluate information provided by applicants to determine eligibility for program benefits - Verify and evaluate crime-related losses and applicable reimbursement and recovery sources - Analyze and respond to inquiries from victims and service providers regarding program eligibility - Work with a diverse population of clients who may be in crisis - Communicate effectively with applicants, state board staff, law enforcement, and peers to resolve claims per CalVCB guidelines - Explain processes and guidelines to applicants regarding the status of pending claims - Learn, understand, and apply State of California policy and statutory revisions governing claims verification - Collaborate with the advocacy team and other parties related to pending cases - Apply knowledge of various reimbursement sources to resolve claims - Maintain clear and concise notes documenting all contacts, correspondence, and work performed - Keep supervisor apprised of all activities, including current and anticipated issues - Work with community stakeholders MINIMUM QUALIFICATIONS - At least one (1) year of experience in social services, case management, or the insurance industry SPECIAL REQUIREMENTS - Education in Social Work, Psychology, Criminal Justice, or a closely related field at the bachelor's level or higher is strongly preferred - Desirable experience includes knowledge of victimology, advocacy, trauma, health or mental-health services, criminal justice system, court processes, and insurance reimbursement procedures - Bilingual skills, especially in Cantonese, Mandarin, and Spanish, are highly desirable and may be evaluated based on departmental needs - Must be able to work effectively with members of the public, including individuals in crisis, while maintaining strict confidentiality SELECTION PROCESS - Applications and supplemental materials will be screened for relevant qualifying experience - Additional screening mechanisms may be implemented to determine qualifications - Only applicants who most closely meet the Department's needs will be invited to participate in the selection process - Applicants may be required to submit verification of qualifying education and experience at any point during recruitment - Falsifying education, training, or work experience may result in disqualification for current and future job opportunities HOW TO APPLY - Apply using SmartRecruiters, the City and County of San Francisco's application portal - Application Filing Deadline: August 28, 2026 - Submit the following supplemental materials in a single Word or PDF file along with the application: 1. Cover Letter 2. Resume 3. Training credentials verifying language skills or applicable experience - Contact: Shavaun Tolliver - shavaun.tolliver@sfgov.org - Note: Resumes will not be accepted in lieu of a completed City and County of San Francisco application EMPLOYMENT DETAILS - Department: District Attorney, City and County of San Francisco - Role Type: Permanent Exempt (PEX) Appointment (serves at the pleasure of the Appointing Officer, not subject to civil service selection, appointment, and removal procedures) - Hours: Full-time - Recruitment ID: RTF0165956-01145018 - Published: August 18, 2026