Product Services and Technical Portfolio

ABOUT THE ROLE The Product Services and Technical Portfolio Project Manager serves as a primary department-facing advisor for the Office of Innovation & Technology (OIT) at the City of Philadelphia. This role is responsible for understanding business needs, documenting operational challenges, recommending available technology services, and coordinating solution delivery through OIT’s approved platforms. The position acts as a liaison between city departments and OIT technical teams, translating business needs into clear requirements, tracking requests through completion, and ensuring departments receive responsive and professional support. KEY RESPONSIBILITIES - Serve as the primary relationship contact for assigned departments - Conduct recurring check-ins to understand current needs, future priorities, and operational challenges - Lead discovery sessions to identify business needs, process challenges, manual workflows, and reporting needs - Document current-state processes and desired future-state outcomes - Use the OIT service catalog to identify available services and validate options to avoid duplicative technology - Help departments understand low-code, CRM, workflow automation, dashboard, reporting, and AI-assisted technology options - Coordinate with Technical Specialists, service owners, cybersecurity, and data governance teams to validate platform fit - Track requests from initial discovery through recommendation, approval, implementation, testing, launch, and post-implementation review - Identify opportunities to streamline department operations and recommend process improvements - Maintain accurate records of department meetings, needs assessments, solution recommendations, and implementation status MINIMUM QUALIFICATIONS 1. Strong relationship management and customer service skills 2. Ability to communicate effectively with both technical and non-technical stakeholders 3. Ability to understand department operations and translate business needs into clear requirements 4. Knowledge of IT service delivery, service catalogs, business analysis, workflow improvement, and technology enablement 5. Functional knowledge of low-code, CRM, workflow automation, dashboard, reporting, and business application platforms 6. Ability to gather platform-neutral business requirements before recommending a specific tool 7. Ability to explain technology options clearly to non-technical department users 8. Understanding of basic technology governance, data sensitivity, security, user access, and supportability considerations 9. Strong facilitation, interviewing, writing, documentation, and follow-up skills 10. Ability to manage multiple department relationships and competing priorities (Note: Preferred experience includes business relationship management, IT service delivery, project coordination, and experience with tools like Quickbase, Microsoft Power Platform, Salesforce, or ServiceNow) SPECIAL REQUIREMENTS - Must become a resident of the City of Philadelphia within six months of hire - Vaccinations are no longer required for new employees in non-medical, non-emergency, or non-patient-facing positions SELECTION PROCESS - Applications are evaluated based on experience, education, and transferable skillsets - Applications will not be considered without a cover letter - The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information, or domestic or sexual violence victim status HOW TO APPLY 1. Submit a complete application through the designated portal 2. Attach a current resume 3. Attach a cover letter (mandatory for consideration) EMPLOYMENT DETAILS - Employer: City of Philadelphia, Office of Innovation & Technology (OIT) - Job Type: Full-time - Benefits: Comprehensive health coverage for employees and eligible dependents, paid vacation, sick leave, and holidays, generous retirement savings options, Public Service Loan Forgiveness Program qualification, and a 25% tuition discount program for City employees (and sometimes spouses/dependents) in partnership with area colleges and universities