Supportive Services Manager

ABOUT THE ROLE The Supportive Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. This role reports directly to the Support Services Director within the Office of Workforce Development. KEY RESPONSIBILITIES - Provide support services related to basic needs stabilization for individual Corps members and PowerCorpsBOS alumni, including food access, housing, health and wellness, childcare, personal finance, and legal assistance. - Collaborate with the Support Services Director to inform and implement support services utilizing referral networks, referral processes, and expungement services. - Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members. - Contribute to program development and enhancements from a supportive services lens. - Support data and evaluation metrics and measurement efforts. - Perform additional tasks as required. MINIMUM QUALIFICATIONS - Minimum of 3 years of work in case management or social services. - Substitutions: A Master's degree in Social Work or a related field can be substituted for 3 years of experience, or a Bachelor's degree in Social Work can be substituted for 2 years of experience. - Ability to establish and foster relationships with multiple cross-sector partners and work as part of a collaborative team. - Excellent organizational skills and proven competence with the collection and management of documentation and paperwork. - Experience with database management and the recording and tracking of data. - Flexibility, professional demeanor, and the ability to respond calmly and positively to rapidly changing situations. - Demonstrated commitment to diversity and cross-cultural issues. - Ability to self-direct, assume full ownership over responsibilities, and present strong problem-solving processes. - Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders clearly and compellingly. - Commitment to the advancement of urban youth, including staff development. - Working knowledge of Microsoft Office and Google Suite. SPECIAL REQUIREMENTS - Boston residency is strictly required. - Preferred: 2 years of experience working in local social services agencies or public benefits access. - Preferred: Familiarity with Boston neighborhoods. - Preferred: Ability to speak additional languages. - Preferred: A valid Driver's License. SELECTION PROCESS - Standard City of Boston hiring process applies. - The City of Boston is an Equal Opportunity Employer committed to creating a diverse and inclusive environment. Qualified applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category. HOW TO APPLY - Applications must be submitted through the official City of Boston employment portal. - Posting End Date: January 22, 2027. - For inquiries, contact Victoria Nasanga at victoria.nasanga@boston.gov. EMPLOYMENT DETAILS - Employer: City of Boston - Department: Office of Workforce Development - Job Type: Regular Full-Time - Hours: 35 hours per week - Req ID: 2026-32185 - Location: Boston City Hall, Boston, MA - Union/Grade: Non-Union / MM2-7 - Openings: 1